Our approach to management and continuous quality improvement encompasses four key principles: Customer Satisfaction (exceeding expectations), Execution (the art of getting things done), Management by Fact (metrics), and Respect for People (cooperation). We will implement fact-based decision-making in every aspect of our relationship with the FDA project members – customer satisfaction is a Critical Success Factor – we believe that nothing is more important than satisfying our customers. We are committed to doing better each day than we did the day before and enthusiastically seek opportunities to improve.